24phcash Privacy Policy

1 Introduction and Scope

This Privacy Policy applies to all personal information collected and processed by 24phcash in connection with your use of the 24phcash website, mobile application, and related services (collectively referred to as the "Platform").

By registering for a 24phcash account or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use the Platform.

This policy covers Filipino players accessing 24phcash from anywhere within the Philippines, including Manila, Quezon City, Cebu, Davao, and other locations nationwide. The Platform is intended exclusively for users in the Philippines.

2 Information We Collect

24phcash collects personal information through several channels. The types of data we may collect include:

Information You Provide Directly

• Full name and date of birth (required for account registration and age verification)
• Government-issued ID details submitted during KYC verification
• Contact details including mobile number and email address
• Residential address
• Payment account details used for deposit and withdrawal transactions (e.g., GCash account name, Maya account name, bank account name — not full account numbers or passwords)

Information Collected Automatically

• Device information including device type, operating system, and browser type
• IP address and general location data derived from it
• Session data including login timestamps, session duration, and pages visited
• Gameplay and betting history on the Platform
• Transaction history for deposits and withdrawals in PHP

3 How We Use Your Information

24phcash uses your personal information for the following purposes:

• Account management: Creating, maintaining, and securing your account, including OTP authentication and KYC verification.
• Transaction processing: Processing deposits and withdrawals in Philippine Peso via GCash, Maya, or bank transfer, and matching payments to your account using reference numbers and account name verification.
• Responsible gaming: Monitoring gameplay patterns to support responsible gaming obligations, including self-exclusion requests and deposit limit enforcement.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, and other prohibited conduct.
• Legal compliance: Meeting our obligations under Philippine data protection law, anti-money laundering requirements, and other applicable regulations.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the performance, design, and features of the 24phcash Platform.
• Communications: Sending you account-related notifications, transaction confirmations, and — where you have opted in — promotional information about 24phcash offers.

4 Sharing of Information

24phcash does not sell, rent, or trade your personal data to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

Service Providers

We work with a small number of trusted third-party service providers who assist with operating the Platform — such as payment processing infrastructure, identity verification services, and IT hosting. These providers are only given access to the data they need to perform their specific function and are contractually required to keep it confidential and secure.

Legal and Regulatory Requirements

We may disclose personal data to law enforcement agencies, regulatory authorities, or courts in the Philippines when required to do so by law or valid legal process. This includes cooperation with anti-money laundering investigations.

Fraud and Security Investigations

Where there is reasonable suspicion of fraud, money laundering, or other serious misconduct, 24phcash may share relevant information with appropriate authorities or gaming industry bodies as part of an investigation.

Outside of these circumstances, your personal data remains within 24phcash and is not disclosed to any external party without your explicit consent.

5 Data Security

24phcash implements appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. Key security measures include:

• SSL encryption on all data transmitted between your device and the 24phcash Platform.
• OTP authentication required at every login, preventing account access even if credentials are compromised.
• Access controls limiting internal access to personal data on a strict need-to-know basis.
• No storage of full payment credentials — 24phcash does not retain GCash, Maya, or bank account passwords or PIN codes.
• Regular security reviews of platform infrastructure and access logs.

While we take these measures seriously, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — use a strong, unique password, never share your OTP with anyone, and report any suspicious activity to 24phcash support immediately.

6 Data Retention

24phcash retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by law. Specific retention periods are guided by the following:

• Active account data is retained throughout the lifetime of your account.
• Transaction records and gaming history are retained for a minimum of five years following the relevant transaction, in line with anti-money laundering record-keeping requirements.
• KYC documentation is retained for the period required by applicable Philippine regulations.
• Data associated with closed accounts is retained only for as long as legally required, after which it is securely deleted or anonymised.

Where you request account closure, we will begin the data retention review process. Data that must be retained for legal reasons will be securely stored in a restricted access environment until the applicable retention period expires.

7 Your Rights as a Data Subject

As a Filipino player and account holder at 24phcash, you have rights in relation to your personal data. These include the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention obligations.
• Withdraw consent to marketing communications at any time.
• Lodge a complaint if you believe your data has been handled incorrectly.

To exercise any of these rights, contact 24phcash through the official support channel available in your account after login. We will respond to valid data subject requests within a reasonable timeframe consistent with applicable law.

Note that some requests — such as deletion of transaction records — may not be fully actioned where retention is required for legal compliance purposes.

8 Cookies and Tracking

The 24phcash Platform uses cookies and similar tracking technologies to support platform functionality and improve user experience. These include:

• Session cookies: Necessary to maintain your login state and session security while using the Platform. These expire when you close your browser.
• Functional cookies: Used to remember your preferences such as language settings and display options.
• Analytics cookies: Used in aggregated, anonymised form to understand how players navigate the Platform and identify areas for improvement.

You can control cookie settings through your browser. Note that disabling certain cookies — particularly session cookies — may affect the functionality of the 24phcash Platform or prevent you from logging in.

We do not use cookies to track your activity outside of the 24phcash Platform or to build profiles for sale to third parties.

9 Changes to This Policy

24phcash may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform operations. When material changes are made, we will notify active account holders through the Platform or via the contact details registered to their account.

The effective date shown at the top of this page will always reflect the most current version. Continued use of the Platform after the effective date of any update constitutes your acknowledgment of the revised policy.

We encourage you to review this Privacy Policy periodically. If you have questions about any changes, contact us through the official support channel in your account.

10 Contact and Complaints

If you have questions about this Privacy Policy, wish to exercise a data subject right, or believe that 24phcash has not handled your personal data in accordance with this policy, you may contact us through the official support channel available after logging into your account.

Our support team will review your concern and respond within a reasonable timeframe. For data-related requests specifically, please include:

• Your registered account username or email address
• A clear description of your request or concern
• Any relevant dates or transaction references, where applicable

If you are not satisfied with how 24phcash has handled your complaint, you may also have recourse to the relevant data protection authority in the Philippines under applicable law.